Jr. Technical Product Support Representative
Jr. Technical Product Support Representative with FIS in San Diego
Job Summary:
We are looking for an individual that wants a career with the world’s largest global provider dedicated to financial technology solutions, with an office in San Diego, CA. This is a great opportunity to learn something new and help our clients use their FIS Prime Compliance Suite, which is FIS’ anti-money laundering (AML) solution suite. This product delivers integrated, market-leading technology to facilitate compliance with Bank Secrecy Act (BSA), USA PATRIOT Act, and Office of Foreign Assets Control (OFAC) requirements. Prime Compliance Suite is a single comprehensive, integrated solution for AML compliance, with hosted or on-site deployment options available.
The ideal candidate must enjoy solving problems working directly with our clients.
General Duties & Responsibilities:
Provides in-depth product support to FIS clients by listening to incoming inquiries and then responding to the client with a solution to better their interaction with the product.
Responds to customer product inquiries via phone and working one on one with the client or as needed in written internet-based email or chat or remote sharing sessions.
Proactively troubleshoot customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
Troubleshoots problems with malfunctioning software applications and take corrective action.
Make the product great by documenting customer information and recurring technical issues to support product quality programs and product development.
Recreates client issues in a playground (test environment) Identifies/documents how the applications and systems interact to support business needs
Rolls up their selves to handle complex calls/solutions that require out of the box thinking.
Works on multiple projects simultaneously.
Works on cases/projects that last anywhere from several hours to several days to complete.
Coaches and mentors FIS customers on the use of FIS products.
Educational Requirements:
Bachelor's Degree in Computer Science, Information Technology or related field or the equivalent combination of education, training, and work experience.
General Knowledge, Skills & Abilities:
Self-starter with proven ability to work independently Strong Analytical Skills
Strong problem solving skills.
Excellent oral and written communications skills
Organizational and time management skills required.
Microsoft technical skills (Windows/SQL/IIS etc.) and troubleshooting experience (Web Applications, Windows applications
Prior banking or finance related experiences are a plus; compliance experience is ideal, but most importantly the willingness to learn something new each day.
Prior development, technical support, business analysis, implementation of software products or application support experience is ideal
About FIS:
FIS is a global leader in financial services technology, with a focus on retail and institutional banking, payments, asset and wealth management, risk and compliance, consulting and outsourcing solutions. Through the depth and breadth of our solutions portfolio, global capabilities and domain expertise, FIS serves more than 20,000 clients in over 130 countries. Headquartered in Jacksonville, Fla., FIS employs more than 55,000 people worldwide and holds leadership positions in payment processing, financial software and banking solutions. Providing software, services and outsourcing of the technology that empowers the financial world, FIS is a Fortune 500 company and is a member of Standard & Poor’s 500® Index. For more information about FIS, visit www.fisglobal.com.
Interested applicants can forward their resume to Talent Acquisition Manager, Carrie Thayer at carrie.thayer@fisglobal.com.
